This manual provides an overview of the ticket system, including how to create, manage, and track tickets within our platform.
Getting Started
Create a Ticket
- Navigate to the ticket creation page (link).
- Fill out the required fields such as subject, description, and priority.
- Attach any relevant files or documents.
Manage Tickets
- Once a ticket is created, it will appear in your dashboard.
- You can update the ticket status, add comments, and assign it to a specific team member.
Features
- Real-time Notifications: Stay informed about ticket updates and status changes.
- Customizable Workflows: Tailor the ticket process to your team's needs.
- Integration with Other Tools: Seamlessly integrate with popular project management and communication tools.
Support
If you encounter any issues or have questions about the ticket system, please contact our support team at support@ticketplatform.com.
Ticket System Dashboard