Here at our support center, we strive to provide the best possible service to our users. Understanding the importance of different issues is crucial in ensuring that we address your concerns promptly and efficiently.
Priority Levels
We categorize support requests into three priority levels:
High Priority: Urgent issues that require immediate attention. For example, a service outage or a critical bug affecting the functionality of our platform.
Medium Priority: Issues that are important but can be addressed within a reasonable timeframe. This includes bugs that affect a small portion of users or non-critical enhancements.
Low Priority: Issues that are less urgent and can be addressed in a routine manner. This includes feature requests or minor bugs that do not significantly impact the user experience.
How to Determine Priority
To help us prioritize your request, please consider the following factors:
Impact on Users: How many users are affected and how severely does it impact their experience?
Urgency: Is the issue urgent and causing immediate distress to users?
Severity: How severe is the issue in terms of functionality or data loss?
Contacting Support
If you believe your issue is a high priority, please contact our support team directly via this link. Our support team is available 24/7 to assist you.