If you are experiencing issues with your Vanguard product, this guide should help you identify and resolve common problems.

Common Issues

  • Battery Not Charging: Check if the battery is properly inserted and the charger is connected correctly.
  • Device Frozen: Hold down the power button for 10 seconds to force a shutdown. Then, turn it back on.
  • No Sound: Ensure the volume is turned up and the headphones are properly plugged in.

Troubleshooting Steps

  1. Check the Battery: Make sure the battery is fully charged or replace it with a new one.
  2. Restart the Device: Sometimes, simply restarting the device can resolve issues.
  3. Update Firmware: Check for firmware updates and install them if available.
  4. Contact Support: If the problem persists, please contact our support team for further assistance.

For more detailed troubleshooting steps, visit our Support Center.

Troubleshooting Diagram

Additional Resources

If you have any other questions or concerns, feel free to reach out to us.