This page outlines our return policy for products purchased from our website. Please read through the following information carefully to understand our policy.

Eligibility for Return

  • Products must be returned within 30 days of the purchase date.
  • Products must be in original condition, with all packaging, tags, and included materials.
  • Products that have been worn, used, or damaged are not eligible for return.

Return Process

  1. Contact Customer Service: Please reach out to our customer service team at customer-service@ourwebsite.com to initiate a return.
  2. Receive Return Authorization: Once your return is authorized, you will receive a return authorization number (RAN).
  3. Ship the Product: Pack the product securely and include the RAN on the outside of the package. Ship the product to the address provided by our customer service team.
  4. Receive Refund: Once we receive and inspect the returned product, we will process the refund to the original payment method.

Exceptions

  • Sale items are final and cannot be returned.
  • Custom orders are not eligible for return.
  • Gift cards cannot be returned or refunded.

Important Notes

  • No Restocking Fees: We do not charge restocking fees for eligible returns.
  • Refund Timing: Refunds typically take 5-7 business days to process once we receive the returned item.

For more information on our return policy, please visit our FAQ page.

Here's a sample product image for reference. If you have any questions or concerns, feel free to contact us. 😊