Thank you for choosing our products. We are committed to providing you with the best shopping experience. This page outlines our return policy to ensure clarity and understanding.
Eligibility for Return
- Items must be returned within 30 days of the purchase date.
- The item must be in its original condition, including packaging, labels, and tags.
- Items that have been used, washed, or altered are not eligible for return.
Return Process
- Contact Us: Please reach out to our customer service team at customer-service@ourstore.com to initiate the return process.
- Receive Return Instructions: We will provide you with a return authorization number and detailed instructions.
- Ship the Item: Pack the item securely and send it to the address provided with the return authorization number.
- Refund: Once we receive and inspect the returned item, we will process the refund to the original payment method.
Exceptions
- Some items are non-refundable, including personalized items, gift cards, and sale items.
- We do not offer exchanges. If you need a different size or item, please place a new order.
Additional Information
For more detailed information, please visit our FAQ section or contact our customer service team.
If you have any further questions or concerns, please don't hesitate to reach out. We are here to help!
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