To open a new support ticket, follow these steps:

  1. Access the Ticket Portal
    Navigate to our support system by visiting https://example.com/en/docs/support/tickets/creation

    support_ticket

  2. Fill Out the Request Form
    Provide detailed information about your issue, including:

    • Subject: Brief description of the problem
    • Description: Full context and steps to reproduce
    • Attachments: Upload relevant files (max 5MB)
    ticket_form

  3. Submit and Track
    Click "Submit Ticket" to send your request. You'll receive a confirmation email with a ticket number.
    Use https://example.com/en/docs/support/tickets/list to monitor its progress.

    ticket_submitted

💡 Pro Tip: For urgent matters, include "URGENT" in the subject line. Our team prioritizes critical issues immediately.