en/docs/support/refund

Refund Policy 📜

Overview 🌐

We strive to provide the best service experience. If you're dissatisfied with our products or services, please review our refund guidelines below.

• Refund Eligibility

  • Products must be unused and in original packaging
  • Requests must be submitted within 30 days of purchase
  • Items must be accompanied by a valid receipt

• Refund Process

  1. Contact our support team via Contact Us
  2. Provide order details and reason for refund
  3. Wait for approval (typically 5-7 business days)

• Refund Methods
  ✅ Original payment method (subject to bank processing times)
  📦 Returns via Return Policy for physical items

Tips 📌

• For urgent issues, use the 🚨 emoji in your message
• Always keep a copy of your refund request confirmation

Need further assistance? [Explore our FAQ](/en/docs/support/faq) for detailed answers.