If you're encountering issues while using our API, this guide should help you troubleshoot and resolve common problems. If you need further assistance, please contact support.
Common Issues
1. Connection Errors
If you're experiencing connection errors, ensure that you have the correct API endpoint and that your network connection is stable.
2. Authentication Issues
Ensure that you have the correct API key and that it has the necessary permissions. If you believe your API key has been compromised, please generate a new one.
3. Rate Limiting
Our API has rate limits to prevent abuse. If you exceed these limits, you will receive a 429 Too Many Requests error. To avoid this, review your API usage and adjust your requests accordingly.
Troubleshooting Steps
- Check API Key: Ensure that you are using the correct API key.
- Verify Endpoint: Confirm that the API endpoint is correct and accessible.
- Review Headers: Check that all required headers are included in your request.
- Check Request Format: Ensure that your request format is correct (e.g., JSON, XML).
- Review Logs: Check your server logs for any error messages or additional information.
Additional Resources
For more detailed information, please refer to our API documentation or join our community forum.
If you have any further questions or concerns, don't hesitate to contact support.