If you're encountering issues with our Developer API, this guide is designed to help you identify and resolve common problems. Please review the following sections to find a solution to your problem.
Common Issues
Here are some of the most common issues encountered with our API:
Timeout Errors: This usually occurs when the API request takes too long to process. You may want to check your internet connection or try reducing the complexity of your request.
Authorization Errors: Ensure that you have the correct API keys and that they are properly configured in your application.
Resource Not Found: Verify that the endpoint you are trying to access is correct and that the resource you are looking for exists.
Rate Limit Exceeded: Our API has rate limits to prevent abuse. If you exceed these limits, your requests will be temporarily blocked. Review your usage and adjust as necessary.
Solutions
Timeout Errors: Try simplifying your API request. If that doesn't work, contact support for further assistance.
Authorization Errors: Double-check your API keys and configuration settings. If you suspect that the keys have been compromised, generate new ones immediately.
Resource Not Found: Confirm the endpoint and resource names are spelled correctly. You can also consult the API documentation for details on available endpoints.
Rate Limit Exceeded: Wait for a while before making further requests. If you frequently exceed your limit, consider upgrading your subscription plan.
If you've gone through these steps and are still experiencing issues, please submit a ticket for further assistance. Our support team will be happy to help you troubleshoot your problem.
Please note that if your issue is related to content or functionality that may be deemed inappropriate, we reserve the right to decline your support request.