If you're experiencing issues with image uploads on our platform, this guide will help you identify and resolve common problems. Before diving into troubleshooting, make sure you have the latest version of our software installed.
Common Issues
Here are some of the most common issues users encounter when uploading images:
- Image File Too Large: Your image file size exceeds the maximum allowed limit.
- Unsupported File Format: The file format of your image is not supported by our system.
- Server Error: An error occurred on our server during the upload process.
Troubleshooting Steps
Check File Size: Ensure that your image file size does not exceed the maximum limit specified in our documentation. You can find this information in the Image Upload Guidelines.
Verify File Format: Make sure that your image is in a supported format, such as JPEG, PNG, or GIF. If your image is in a different format, you may need to convert it using an image editing tool.
Clear Browser Cache: Sometimes, your browser cache can cause issues with image uploads. Clear your browser cache and try uploading the image again.
Check Server Status: If you continue to experience issues, there may be a problem with our server. You can check our status page for any ongoing issues.
Contact Support: If none of the above steps resolve your issue, please contact our support team for further assistance.