If you are encountering issues with our API tools, here are some common troubleshooting steps you can take:
Check API Status: Before diving into the details, ensure that the API service is not experiencing any outages. You can check the API status here.
Review API Documentation: Make sure you are following the API documentation correctly. You can find the latest documentation here.
API Key Verification: Confirm that your API key is valid and has the necessary permissions. You can manage your API keys here.
Network Issues: Sometimes, network configurations can block API requests. Ensure your network is not blocking the API endpoints.
Timeouts and Limits: Examine the API response for any timeout or rate limit errors. If you exceed the rate limit, you may need to adjust your request frequency.
Common Errors
Here are some common errors you might encounter and how to resolve them:
401 Unauthorized: This error occurs when the API key is invalid or expired. Reissue your API key.
403 Forbidden: This error means you do not have the necessary permissions for the requested operation. Check your API key permissions.
404 Not Found: This error indicates that the requested resource does not exist. Double-check the API endpoint URL.
500 Internal Server Error: If you encounter this error, it might be due to a problem on the server side. Try again later or contact support.
For further assistance, please contact support.