If you are encountering errors while using our API, this guide will help you identify and resolve common issues. Before diving into troubleshooting, make sure you have read our API Documentation thoroughly.

Common API Errors

Here are some of the most common API errors and their possible causes:

1. Timeout Errors

Symptoms: The API request takes too long to respond or times out.

Possible Causes:

  • Network issues
  • High server load
  • Incorrect request parameters

Solution:

  • Check your network connection.
  • Monitor server load and scale up if necessary.
  • Verify that all request parameters are correct.

2. 404 Not Found Errors

Symptoms: The API endpoint you are trying to access does not exist.

Possible Causes:

  • Incorrect endpoint URL
  • Missing endpoint in the API documentation

Solution:

  • Double-check the endpoint URL for typos.
  • Refer to the latest API documentation for the correct endpoint.

3. 403 Forbidden Errors

Symptoms: You are not authorized to access the requested API endpoint.

Possible Causes:

  • Missing API key or token
  • Incorrect API key or token
  • Incorrect permissions

Solution:

  • Ensure you have the correct API key or token.
  • Verify that your API key or token has the necessary permissions.

Troubleshooting Steps

  1. Check the API Documentation: Make sure you are using the correct endpoint and request parameters.
  2. Review the Error Message: The error message often provides valuable information about the issue.
  3. Check the Network: Ensure your network connection is stable.
  4. Contact Support: If you are unable to resolve the issue, contact our support team for assistance.

API Troubleshooting

By following these steps, you should be able to troubleshoot and resolve most API errors. If you have any further questions, please refer to our FAQ section or contact our support team.