Welcome to our Return Policy page! This page outlines the terms and conditions for returning products purchased from our website. Please read the following carefully to understand your rights and obligations.
General Return Policy
- Eligibility: All returns must be made within 30 days of the original purchase date.
- Condition: Products must be in their original condition, including all packaging, tags, and accessories.
- Proof of Purchase: A valid receipt or order confirmation email is required for all returns.
Return Process
- Contact Us: Please reach out to our customer service team at customer-service@example.com to initiate the return process.
- Return Authorization: Once your return is authorized, you will receive a return authorization number and instructions on how to ship the product back to us.
- Shipping: You are responsible for the cost of shipping the product back to us. We recommend using a trackable shipping method.
- Refund: Once we receive and inspect the returned product, we will issue a refund to the original payment method used for the purchase.
Exceptions
- Final Sale Items: Items marked as "final sale" are not eligible for return.
- Custom Items: Customized or personalized items are not eligible for return.
- Downloadable Products: Digital products or services are not eligible for return.
For more information on our return policy, please visit our FAQ page.
If you have any questions or concerns about our return policy, please don't hesitate to contact us. We are here to help!
Refund