This section outlines the refund policy for our services. If you have any questions or concerns regarding this policy, please feel free to contact our customer support team.
General Refund Conditions
- Pre-Paid Services: If you have pre-paid for services and wish to cancel, you may be eligible for a refund, subject to the terms and conditions outlined below.
- Post-Paid Services: For post-paid services, refunds will be considered on a case-by-case basis, depending on the nature of the request.
Eligibility for Refund
- Service Not Delivered: If the service was not delivered as per the agreed terms, you are eligible for a full refund.
- Service Partially Delivered: If the service was partially delivered, the refund amount will be prorated based on the percentage of service not delivered.
- Incorrect Service Provided: If you received an incorrect service, you are eligible for a full refund.
Refund Process
- Submit a Request: To initiate a refund, please submit a request through our customer support channel.
- Review and Approval: Our customer support team will review your request and provide you with the necessary information regarding the refund process.
- Refund Issuance: Once the request is approved, the refund will be processed and credited to the original payment method used.
Exceptions
- Customized Services: Customized services are non-refundable.
- Promotional Offers: Refunds will not be issued for any promotional offers or discounts.
Contact Information
For any further information or assistance, please contact our customer support team at support@ourwebsite.com or visit our contact us page.
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