If you're encountering issues with our Notification API, this guide will help you identify and resolve common problems. For more detailed information, please refer to our Developer Documentation.

Common Issues

1. API Not Responding

  • Ensure the API endpoint URL is correct.
  • Verify that your API key is valid and has the necessary permissions.
  • Check the API status page for any ongoing service disruptions.

2. Incorrect Data Format

  • Ensure you are sending the correct data format as specified in the API documentation.
  • Validate your request payload for any missing or incorrect fields.

3. Rate Limit Exceeded

  • Check if you have exceeded the API rate limit.
  • If so, wait for the rate limit window to reset or contact support for a higher limit.

Troubleshooting Steps

  1. Check API Endpoint: Confirm that the endpoint URL is correct and matches the documentation.

    API Endpoint Check

  2. Review API Key: Ensure your API key is valid and has the necessary permissions for the Notification API.

    API Key Check

  3. Examine Request Payload: Verify that the request payload is in the correct format and contains all required fields.

    API Payload Check

  4. Consult API Documentation: Refer to the full API documentation for detailed information and examples.

  5. Contact Support: If you've followed all the above steps and still face issues, please contact support for further assistance.