This section provides detailed information about the support ticket system for our API. If you are encountering any issues or need assistance, please refer to the following guidelines.

Support Ticket System Overview

The support ticket system is designed to help developers with their queries and issues related to our API. Here's a quick overview of how it works:

  • Create a Ticket: If you face any issues or have questions, you can create a support ticket directly from our Developer Portal.
  • Ticket Status: Once a ticket is created, you can track its status through the portal.
  • Response Time: We strive to respond to all tickets within 24 hours.

How to Create a Support Ticket

To create a support ticket, follow these steps:

  1. Log in to the Developer Portal.
  2. Navigate to the Support Section.
  3. Click on "Create Ticket".
  4. Fill in the required details:
    • Subject: Provide a brief description of the issue.
    • Description: Give a detailed description of the problem.
    • Priority: Select the priority level of the issue.
  5. Submit the Ticket.

Common Issues and Solutions

Here are some common issues and their solutions:

  • Error Messages: If you encounter any error messages, please provide the exact message in your ticket.
  • Connection Issues: Ensure that your network connection is stable.
  • API Key: Verify that your API key is valid and has the necessary permissions.

Additional Resources

For more information, please refer to the following resources:

Support Ticket System