If you're encountering issues while using our API, this guide will help you troubleshoot and resolve common problems.

Common Issues

  • Timeout Errors: This can occur if the request takes too long to process. Try increasing the timeout settings in your client application.
  • Authentication Failures: Ensure that you are using the correct API key and that it has the necessary permissions.
  • Data Format Errors: Check that the data format you are sending matches the expected format as defined in the API documentation.

Solutions

  1. Timeout Errors:

    • Increase the timeout settings in your client application.
    • Check your network connection for any issues.

  2. Authentication Failures:

    • Verify that you are using the correct API key.
    • Check the permissions of your API key to ensure it has the necessary access.

  3. Data Format Errors:

    • Review the API documentation for the correct data format.
    • Use the API sandbox to test your requests with sample data.

For more detailed information and troubleshooting steps, please refer to our API Documentation.

Troubleshooting

If you have any further questions or issues, please contact our support team at support@site.com.